Frequently Asked Questions: Registrants

Educational Program

What timezone are the Educational Sessions in?

Please note that all times are listed in Eastern Daylight Time (EDT). This timing is made to accommodate speakers and guests from across Canada as best as possible. Remember - if you aren't able to tune in live to certain sessions, you can access the recorded educational sessions on this website after the conference is over! They will only be accessible by conference registrants, and available for up to 2 months after the conference.

How are you showing the Educational Sessions?

All conference registrants will have access to the live sessions, which will all be shown using a platform called Zoom Webinars (by Zoom). Zoom Webinars have certain features to help make your experience participating in these sessions as easy and interactive as possible!

How will I get invited to join the sessions on Zoom?

Every conference registrant will receive an email from NSWOCC detailing their registration for each day's sessions. This email will include a calendar invite and link to join that day's sessions. You will also get a reminder email with the link again closer to the start of the day so you can easily find it in your inbox. Remember - all emails will be sent to the same email you used to register for the conference. You will need to use your same email address to access Zoom and the Educational Sessions.

I don't see an email with the link to join the educational sessions on Zoom

Remember - all emails will be sent to the same email you used to register for the conference. You will need to use your same email address to access Zoom and the Educational Sessions. If you can't seem to find any emails from NSWOCC in your inbox, please check your junk/spam folder just in case. Make sure to add to your contacts if you haven't already to avoid this in the future.

I wasn't available right at the beginning of the day...can I still attend these sessions midway through the day?

If you aren't able to join right at the beginning, don't worry! You can still join midway through the day and will be brought to the live feed.

Learn more about how to use Zoom

To learn how to use certain features such as How to Ask a Question during a session, you can visit the Zoom help centre by clicking on one of the topics below:

How do I ask a question during a session?

First, open the Q&A window, allowing you to ask questions to the host and panelists. They can either reply back to you via text in the Q&A window or answer your question live. To ask a question: Type your question into the Q&A box. Click Send. Note: Check Send Anonymously if you do not want your name attached to your question in the Q&A. If the host replies via the Q&A, you will see a reply in the Q&A window.

The host can also answer your question live (out loud). You will see a notification in the Q&A window if the host plans to do this. Like or Comment on a Question As an attendee, you can also like or comment on other attendee’s questions. This helps the host or participant identify popular questions, especially in a webinar with many attendees.

  • Click the thumbs up icon to like a comment.
    • Tip: The number beside the icon is the total number of likes the question has received so far.
  • Click the red thumbs up icon to unlike a comment.
  • Click Comment to write a reply to an existing question.
    • Type your comment and click Send.
    • Your comment will appear beneath the question.

Virtual Exhibit Hall

How do I access an Exhibitor's booth?

Just Visit the Virtual Exhibit Hall then click on an Exhibitor's logo. This will take you right to their page. Did you know that each Exhibitor's page is separated into the following sections?

  • Company Information
  • Product Education
  • Product Videos
  • Connect With Our Team
  • Contact Us

How do I get in touch with an Exhibitor?

There are a few ways you can contact an Exhibitor. Using the different contact options at the top of their page under their title

  1. If you click on their website icon, you will be directed to their website for more information
  2. If they have a social media account listed, click on their social media icon(s) to contact them via a social media page
  3. To send an email to them directly, click their email icon to begin sending a message to their primary contact email.
Contact a Team Member directly Lower down the Virtual Exhibitor Booth you will find the Team Members area. Each Team Member will either have an email address or social media link below their name & title. You can click on one of those icons to get in touch with them that way. Using an Exhibitor's Form Each Exhibitor also has a form at the very bottom of the page. Some Exhibitors have their own branded form using their own tools, while some use the NSWOCC template. No matter how they have individually structured it, each Exhibitor will be happy to get in touch with you after you submit a completed form.


66 Leopolds Drive

Ottawa, Ontario K1V 7E3

Toll Free: 888-739-5072


A special thank you to our Honoured Corporate Partners:


© 2020 by NSWOCC