Frequently Asked Questions: Registrants
Educational Program
What timezone are the Educational Sessions in?
Please note that all times are listed in Eastern Daylight Time (EDT). This timing is made to accommodate speakers and guests from across Canada as best as possible. Remember - if you aren't able to tune in live to certain sessions, you can access the recorded educational sessions on this website after the conference is over!
How are you showing the Educational Sessions?
All conference registrants will have access to the live sessions, which will all be shown using a platform called Zoom Webinars (by Zoom). Zoom Webinars have certain features to help make your experience participating in these sessions as easy and interactive as possible!
How will I get invited to join the sessions on Zoom?
I don't see an email with the link to join the educational sessions on Zoom
I wasn't available right at the beginning of the day...can I still attend these sessions midway through the day?
Learn more about how to use Zoom
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Joining and participating in a webinar (attendee) -
Joining a webinar by invitation link -
Webinar Controls
How do I ask a question during a session?
First, open the Q&A window, allowing you to ask questions to the host and panelists. They can either reply back to you via text in the Q&A window or answer your question live.
The host can also answer your question live (out loud). You will see a notification in the Q&A window if the host plans to do this.
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Click the thumbs up icon to like a comment. -
Tip: The number beside the icon is the total number of likes the question has received so far.
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Click the red thumbs up icon to unlike a comment. -
Click Comment to write a reply to an existing question. -
Type your comment and click Send. -
Your comment will appear beneath the question.
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Virtual Exhibit Hall
How do I access an Exhibitor's booth?
Just Visit the Virtual Exhibit Hall then click on an Exhibitor's logo. This will take you right to their page.
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Company Information -
Product Education -
Product Videos -
Connect With Our Team -
Contact Us
How do I get in touch with an Exhibitor?
There are a few ways you can contact an Exhibitor.
Using the different contact options at the top of their page under their title
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If you click on their website icon, you will be directed to their website for more information -
If they have a social media account listed, click on their social media icon(s) to contact them via a social media page -
To send an email to them directly, click their email icon to begin sending a message to their primary contact email.